Refund Policy

Refund Policy

Effective Date: 16-07-2022

At ZO International, we aim to provide quality services through the ZO POS Web/Mobile Application. This Refund Policy governs all subscription-related payments and disputes.

1. Subscription Fees

• All subscription fees are non-refundable.
• By subscribing to a plan, you agree to the terms outlined during purchase, including the non-refundable nature of the fees.

2. Cancellation Policy

• Users may cancel their subscription at any time; however, no refunds will be provided for unused portions of the subscription period.

3. Exceptional Refund Cases

Refunds may be issued at our sole discretion in the following scenarios:

• Double payments or duplicate transactions.
• Service unavailability due to technical issues caused by us, lasting longer than 7 consecutive days.

4. Refund Process

To request a refund, contact us at zopos@zointernational.in with proof of payment and a detailed explanation of your issue. We will respond within 3 business days and, if eligible, process the refund within 5 business days. The amount will be credited through your Original Payment Mode.

5. Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Updated policies will be reflected on the ZO POS Web/Mobile Application.

6. Contact Us

For any refund-related queries, reach out to us at zopos@zointernational.in.